This Privacy Policy explains how Quick Pick (Pvt) Ltd collects, uses, shares, and protects information when you use our Platform.
1. Information We Collect
1.1 Information You Provide
- Name, phone number, email
- Delivery addresses
- Account details
- Support requests and communications
1.2 Order and Payment Information
- Order history, items purchased, amounts, refunds, disputes
- Payment status and transaction references (we do not store full card details unless explicitly stated and permitted)
1.3 Location Data
We may collect location data to:
- enable delivery coordination and tracking,
- improve dispatch,
- prevent fraud and improve safety.
Location data is collected only based on device permissions and may include foreground/background location depending on what the app requests and what you allow.
1.4 Device and Technical Data
- IP address, device identifiers, OS version
- app usage logs, analytics events, crash reports
2. Cookies and Similar Technologies
If you use our website, we may use cookies/local storage for:
- login/session handling
- preferences
- analytics
You can manage cookies through browser settings.
3. How We Use Information
We use your information to:
- create and manage user accounts
- process orders and payments
- coordinate deliveries and communications
- provide support and resolve disputes
- prevent fraud, ensure security, and enforce policies
- improve our services, analytics, and user experience
- send operational notifications (order updates, security alerts)
4. Sharing of Information
We may share data with:
4.1 Merchants
To fulfill orders, we may share:
- customer name, phone number, delivery instructions, order items, address
4.2 Drivers
To complete deliveries, we may share:
- customer name, phone number, delivery location, instructions, and relevant order status
4.3 Service Providers
We may use third parties for:
- payment processing
- hosting/storage
- SMS/email/push services
- analytics/crash reporting
They process data under contractual safeguards.
4.4 Legal and Safety
We may share information if required by law, court order, or to protect user safety, prevent fraud, or enforce rights.
5. Data Retention
We retain personal data only as long as necessary for:
- service delivery,
- business records,
- fraud prevention,
- dispute resolution,
- compliance with Sri Lankan laws and regulations.
When no longer needed, data is deleted or anonymized where feasible.
6. Security
We use reasonable security measures such as:
- access controls
- password hashing
- encrypted connections where applicable (HTTPS)
- monitoring and security practices appropriate for the Platform
No system can be guaranteed 100% secure.
7. Your Rights
You may request:
- access to your data
- correction of inaccurate information
- deletion where legally permitted
- withdrawal of consent for optional processing
Requests: quickpickpvt@gmail.com
8. Children's Privacy
The Platform is not intended for users under 18. We do not knowingly collect children's data.
9. Policy Updates
We may update this Privacy Policy. Updates are effective when posted.
10. Governing Law (Sri Lanka)
This Privacy Policy is governed by the laws of the Democratic Socialist Republic of Sri Lanka, subject to applicable data protection and consumer laws.
